Customer Service You Can’t Replicate: The Billi Experience

27 Jan 2018

Category: Company News

The Billi Experience and Why Our Customer Services is Top Notch

At Billi, we believe in more than just good products. Our products are exemplary, but our customer service? That’s where we really come into our own. Offering you the best in design led, innovative and environmentally friendly water systems, it’s essential that our customer service is just as good. That’s why when you choose a Billi system, we also recommend choosing an aftercare plan. An aftercare plan means your Billi system will be looked after and well maintained to keep it running smoothly for years to come.

Maintenance Plans

Reliability and performance are two key factors in design for us. Our aftercare support understands the importance of a water system you can rely on. After installation, our customer service division of highly trained staff provides a prompt and reliable service. Whether you need a complete service or a simple filter change, our team are on hand. To ensure the highest quality of servicing and customer support, filter changes and service work are only completed by authorised service personnel.

water system installation

There are two maintenance plans to choose from regarding your Billi system. Each offering different benefits. To make it easy to decide which is best for you, here are some facts about our maintenance care plans.

Platinum Plan

• Fully customisable and flexible plan to suit any situation.

• Guaranteed priority service.

• Reduced cost and downtime.

• Genuine Billi parts supplied and fitted.

• Only Billi certified technicians will service the systems.

• Work with a single company nationwide to simplify call bookings.

• Periodic service ensures trouble-free operation for peace of mind.

• One annual payment covers your systems. This eliminates your administration work associated with ad hoc maintenance calls and payments.

• The plan is renewed at the end of each period unless notified otherwise.

Gold Plan

Guaranteed priority service.

• Reduced cost and downtime.

• Genuine Billi parts supplied and fitted.

• Only Billi certified technicians will service your systems.

• Work with a single company nationwide to simplify call bookings.

• Periodic service ensures trouble-free operation for peace of mind.

• A single annual payment required to cover the systems. This eliminates administration work associated with ad hoc maintenance calls and payments.

• The plan is renewed at the end of each period unless notified otherwise.

billi water system

Our customer’s experience is a reflection of our products. Our products are efficient and useful, and we aim to be so too. We nicknamed our rounded service that we provide to clients and customers “The Billi Experience”.  The Billi experience is our commitment to you, the customer. Exceeding your expectations is our primary goal. From installation to years of efficient aftercare, our customer service is unimitable and is what makes Billi UK different from other water system suppliers.

If you would like to discuss your requirements, please complete the below form to request a callback, or contact us directly via telephone on 020 7456 6789 or email us on client.care@billi-uk.com.