Customer care

Request service and support

Fill in the form below to arrange a service call. Our Billi-accredited technicians are qualified water system experts, trained to professionally service and maintain our Billi products.

Start your request Call 020 7456 6789

Before you start

Your unit’s serial number lets us pull up its history and helps our technicians bring the right parts.

Where to find the serial number

Check the silver plaque inside your unit’s case, near the filter. It carries both the model and the serial number. Depending on the model, the plaque sits on the left or the right.
If it’s urgent

If a tap is leaking or a system has broken down, call us on 020 7456 6789 rather than using the form.
When we’ll reply

Our current response time for submitted forms is 72 hours.
Out of warranty

If your unit is out of warranty or only needs a filter change, you will need to provide payment information before the service is scheduled. You can also buy a new filter from the Billi webshop.

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Unit Serial Number(Required)

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Please note that our current response time for submitted forms is 72 hours, if your request is urgent (i.e. a leaking tap or breakdown) please call us on 020 7456 6789. Thank you.