Our own engineers, nationwide
Not a subcontracted network. The people who service your systems work for Billi and know the products they are maintaining.
Keep every site pouring
Nationwide service, scheduled filter changes and maintenance plans delivered by our own engineers. One agreement covering every Billi system across your estate.
Why facilities teams choose Billi
Water is only visible when it stops working. The point of a plan is that it does not.
One plan across every site
Gold, Silver and Combi plans cover multi-site estates under a single agreement, so budgeting stops being a per-site exercise.
Scheduled, not reactive
Two visits a year covering filter changes, temperature calibration, pump speed checks and an error log review, before anyone raises a ticket.
Lower running costs
Heat exchange recovers waste heat to pre-warm the boiling tank, and standby mode powers the system down after two hours without use.
Systems that suit an estate
Most estates standardise on two or three models. These are the usual choices.
Serves up to 20 people
Satellite offices and small sites
Billi Quadra Compact
The smallest footprint in the commercial range, for sites where headcount does not justify a larger unit.
Serves up to 60 people
The standard estate rollout
Billi Quadra Plus 9
The workhorse: boiling and chilled filtered water with a matching mixer tap, in a size that suits most floors.
Serves up to 120 people
Highest-demand sites
Billi Ultra 2500
For canteens, production sites and buildings where demand does not let up across the day.
Managing your estate
BilliCare service plans
Gold, Silver and Combi cover options.
Register a maintenance plan
Get an existing estate onto a plan.
Warranty registration
Register new installations for cover.
Request service and support
Log a fault with the service desk.
Replacement filters
Order genuine filters for any system.
How-to videos
Show site teams the day-to-day basics.
Estates we keep running
LondonMetric Property
Property investment, Mayfair
Two Quadra Sparkling 460 systems with XL chrome dispensers, installed after switching from another brand.
HCA Healthcare
Private healthcare group
Instant filtered water across a healthcare estate where hygiene and reliability are non-negotiable.
Us&Co
Managed workspace operator
Premium coworking spaces served with boiling, chilled and sparkling water across multiple sites.
Service and maintenance FAQs
What is the difference between the Gold, Silver and Combi plans?
Gold covers maintenance, parts and labour, and suits systems past their initial 24-month warranty. Silver covers maintenance only: two scheduled visits a year including filter changes and machine checks, with parts and labour billed separately. Combi 3 and Combi 5 are three- and five-year plans for systems installed within the last six months.
What happens on a scheduled visit?
Every six months an engineer changes the scale and machine filters, services the flush filter, checks temperature sensors and settings, verifies pump speed, reviews the error log and inspects the tap assembly. Every twelve months that extends to a scale inspection and temperature recalibration.
Can one agreement cover multiple sites?
Yes. Estates with systems across several buildings are covered under a single plan rather than site-by-site contracts, which is usually the reason facilities teams move to us from another supplier.
How often must filters be changed?
Every 12 months as a minimum and every 6 months in high-use areas. Systems carry a digital lockout and a visual reminder alarm, so a missed change does not go unnoticed.
Can you cover systems that are already installed?
In most cases, yes. The Gold plan is designed for systems past their initial 24-month warranty. Register through the maintenance plan form and we will confirm cover once an engineer has assessed the systems.
Managing water across multiple sites?
Tell us how many systems you run and where they are, and we will put together a single plan that covers them.
Rather talk it through? Call 020 7456 6789.