Case Studies

Case Study

How HelloFresh Streamlined Hydration for 200 Employees

HelloFresh operates a 200-person office in central London. With constant kitchen traffic throughout the day, the workplace team needed a hydration system that could handle high demand without adding clutter, congestion or complexity.

Six Billi systems were installed to deliver instant boiling and chilled filtered water from a single integrated unit, negating the need for kettles, reducing friction and keeping shared spaces clean and professional.

“Our counters are clear and Billi helps with that because it already has the boiling hot water.”

For a facilities team managing a busy office, removing small daily bottlenecks makes a noticeable operational difference.

The Challenge: A Sustainable Boiling and Chilled Filtered Water System

High usage, changing needs, and long-term reliability without visual clutter

In a busy office, kitchen areas experience continuous use. Morning peak periods, lunch breaks, and back-to-back meetings place repeated demand on boiling water for hot drinks, as well as chilled water for refill bottles. The original installation was led by the workplace team in partnership with Billi’s sales team. The priorities were clear:

• Ensure the system would work reliably within a high occupancy office
• Make it easy for employees to use without instruction
• Maintain a cleaner, more professional looking kitchen space

Adapting the System to Real Usage

When the original systems were installed, two taps included a sparkling water feature. Over time, however, usage patterns became clearer.

“We trialled sparkling water on a couple of the taps initially. It wasn’t that there was anything wrong with it – it just wasn’t something people used very often.”

With five years of operational data available and the office preparing to renew its lease, the workplace team took the opportunity to review how the systems were configured across the building.

Rather than maintaining features that were rarely used, HelloFresh chose to simplify the specification across all six systems to boiling and chilled filtered water, the options employees relied on most throughout the day.

This flexibility is built into Billi’s product range. Systems can be specified and adapted based on real usage patterns, ensuring organisations deploy the features that best support their teams.

“We’ve just signed a new lease for the office, so it felt like the perfect time to refresh all the Billi units.”

While sparkling water remains popular in many hospitality-led workplaces, the HelloFresh team prioritised the options most frequently used by employees in this environment.

Beyond capacity, appearance also mattered.

“It was mainly just to have ease and to look a lot cleaner in the office as well.”

Traditional kettles and standalone water units often create congestion at peak times and take up valuable counter space.

The under-counter systems also use Billi’s heat exchange technology, removing the need for ventilation grilles in cabinetry and preserving the clean joinery design of the kitchen spaces.

The Solution

A sustainable hydration system for a high use office

When HelloFresh renewed its office lease, upgrading the workplace water systems was a natural next step. The team refreshed its existing installation, upgrading to the Billi Quadra range – a compact under-counter system that keeps kitchen spaces clean, simple and professional.

The Billi system supports the natural rhythm of a busy office day:

• Deliver instant boiling water during busy morning periods
• Provide chilled filtered water for bottle refills throughout the day
• Remove bulky appliances from worktops
• Maintain a streamlined office kitchen layout

The result is a reliable, low maintenance hydration solution that quietly supports daily workplace operations.

Low oversight, fast response.

From a facilities management perspective, reliability and ease of troubleshooting are critical.

“It’s just made it a lot easier to be honest.”

Following the recent reinstallation, one ground floor unit displayed a compressor warning. The response process was straightforward.

“I called the customer team, and they were very helpful on the phone. They were able to get someone in within 48 hours.”

Instant boiling water has removed the need for kettles entirely.

“We don’t have a kettle on our kitchen counter. Our counters are clear and Billi helps with that because it already has the boiling hot water.”

This has improved both efficiency and presentation.

“People aren’t standing around waiting a couple of minutes for a kettle to boil. It actually really helps with time.”

For a facilities team managing a busy office, removing small daily bottlenecks makes a noticeable operational difference.

Sustainability and Operational Efficiency

Filtered water supports everyday bottle refills while removing the need for bottled water deliveries, countertop kettles and separate, high energy consumption appliances.

“It’s quite nice to know we are having filtered water. And it keeps everything looking professional and sleek.”

Billi’s heat exchange technology improves efficiency by capturing and reusing heat that would otherwise be lost, reducing energy demand while avoiding ventilation grilles in cabinetry.

The Experience Working with Billi

The renewal process was managed primarily via email, allowing flexibility for a facilities team constantly moving around the building.

“It was all through email, which made it quite easy because I am running around the office all day. They would get back to me the same day and keep me updated on installation dates.”

Clear communication and phased installation scheduling ensured minimal disruption during the refresh.

Recommendation

From a facilities management perspective, the system has proven both practical and dependable.

“Billi has made our office life a lot easier. It’s seamless, easy to use and not complicated. People understand from the get-go how to use it.”

When asked whether she would recommend Billi to other facilities managers:

“Yes, definitely. I would recommend Billi to other facilities managers to use in their office. It just saves so much time having an already hot tap.”

For HelloFresh, the outcome is straightforward. A reliable boiling and chilled filtered water solution that supports 200 employees every day, reduces visible clutter, and remains easy to manage from an operational standpoint.

“It’s been very low maintenance from our side. It just works. It makes everything easier and keeps the kitchen looking tidy.”

Isobel Findlay

Workplace Experience Coordinator

billi-uk.com | +44 (0)207 456 6789