Case Studies

Saffery

Saffery is a leading UK accountancy firm, ranked among the country’s Top 20 practices. With a network of nine UK offices, as well as locations in Guernsey, Geneva, and Zurich, Saffery provides a comprehensive suite of services, including accounting, business advisory, corporate finance, tax, and VAT.

When relocating to a new office in the heart of London, Saffery recognised the need for a more efficient, space-saving, and sustainable drinking water solutions to replace their outdated kettles and bulky water dispensers. With four tea points to service, they needed a system that would not only improve convenience and functionality, but also align with their modern office aesthetics and environmental commitments.

Challenge: Space and Energy Efficiency

During their office move, Saffery’s Facilities Manager, Gail Woodend, and Facilities Assistant Manager, Dean Donnelly, were introduced to Billi by their interior design consultants at Edge GB. Their primary concerns were:

• Reducing the time and energy wasted on traditional kettles and bottled water dispensers.
• Freeing up valuable counter space in their office kitchen areas.
• Finding a stylish, high-performance solution that would seamlessly integrate into their contemporary office design.
• Supporting their commitment to Corporate Social Responsibility (CSR) initiatives, including participation in the UK’s Energy Savings Opportunity Scheme (ESOS).

After extensive research and comparison, Billi’s instant filtered boiling and chilled water systems stood out as the optimal choice.

Solution: Billi Quadra Plus 15

To meet Saffery’s needs, four Billi Quadra Plus 15 systems were installed across their tea points. The Quadra Plus range offers an innovative solution by combining filtered drinking water with a hot water dispenser — all from a single, compact underbench system. This advanced system provided several key features and benefits:

• Unmatched Energy Efficiency: The heat exchange technology within the Billi Quadra Plus recovers waste heat and reuses it, significantly reducing power consumption. Unlike traditional boiler systems, Billi’s design eliminates the need for ventilation grilles or cooling fans, further enhancing efficiency.
• Space-Saving Design: With a compact underbench design, Billi units freed up workspace and removed clutter from countertops.
• Eco-Friendly Performance: By reducing reliance on bottled water dispensers and inefficient kettles, Saffery was able to cut down on plastic waste and energy consumption, aligning with their sustainability goals.
• Seamless Integration with Office Design: The systems were paired with XL Lever dispensers for filtered drinking water and a Gooseneck mixer tap for hot water, ensuring a sleek and sophisticated aesthetic.

Aftercare: The Billi Gold Maintenance Plan

Beyond the initial installation, Saffery opted for Billi’s Gold Maintenance Plan, ensuring ongoing performance, efficiency, and water quality. This premium aftercare package offers:

• Scheduled filter replacements to maintain superior water filtration standards.
• Full coverage of labour and parts, minimising unexpected maintenance costs.
• Priority service response, ensuring minimal downtime in the event of a technical issue.

With this service plan, Saffery can focus on their business operations with confidence, knowing their Billi system is fully supported and operating at peak efficiency.

Testimonial

Dean Donnelly, Saffery’s Facilities Assistant Manager, shared his experience with Billi:

“I was introduced to Billi by a designer who was part of the team that was helping us relocate to the new office, and that was the first time I heard of Billi. After extensive research, we made a decision to go with Billi as it ticked all the required boxes. We felt fully supported throughout the project. Billi understood the challenges and problems we were facing and exceeded our expectations at each touchpoint. My experience with Billi has been very positive—the installation was very smooth, and all of my queries were answered promptly.”

When asked to summarise Billi in three words, he responded: “Exciting, magic, tap!”

Why More Businesses Choose Billi

For over 30 years, Billi has been at the forefront of instant filtered boiling, chilled, and sparkling water solutions, offering premium products that blend performance, sustainability, and style. Billi systems are trusted worldwide for their space efficiency, eco-conscious technology, and innovative underbench designs.

From corporate offices to commercial spaces, we continue to deliver high-performance hydration solutions with aftercare and service plans to ensure long-term reliability and efficiency.