Billi taps into its Net Promoter Score surveys to support Orchid

11 Feb 2020

Category: Company News

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Billi supports male cancer charity Orchid through its NPS surveys

We’re proud to have raised £500 for leading men’s health charity Orchid. Achieving this through donating £1 for every Net Promoter Score (NPS) survey completed by our customers.

Orchid is the UK’s leading charity working on behalf of anyone affected by or interested in male cancer – prostate, testicular and penile cancer. Established in 1996 by testicular cancer patient, Colin Osborne MBE and the oncologist, Professor Tim Oliver, Orchid exists to save men’s lives from male cancer through a range of support services, education and awareness campaigns and a pioneering research programme.

Lucy Noakes, Partnerships Manager at Orchid said:

“Our work could not be done without the continued support of companies like Billi UK who not only raise a vital financial contribution, but also help to spread the word about the work we do. Thank you.” Lucy Noakes,

Dario Palumbo, Marketing Executive at Billi said:

“We are pleased to have raised money and supported such a great charity that is close to some of our employee’s hearts, we would also like to thank all of our customers who completed the NPS surveys and helped contribute to raising the final total.”

NPS surveys help provide us with invaluable feedback regarding our service. The Billi pledge is that every customer should receive the ‘Billi Experience’. This means that they come away from their interaction with us feeling happy, satisfied and loyal to our brand.

A Net Promoter Score is a number between -100 and 100 with higher numbers suggesting that a business is thriving, has happy customers, and is able to keep them loyal with good service. Although research suggests it is very difficult to gain a score of over 60. Billi currently has a fantastic NPS score of 74 and we want to achieve even higher scores in the future.

Billi cheque presentation with Orchid

Lucy Noakes, Partnerships Manager for Orchid being presented with a cheque by Billi’s Dario Palumbo on 4 February 2020.

For more information about Orchid click here